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BOOKING & INVOICING 
     Booking process
     Qualifying clients
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     Sales tips
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     Commission pay-outs
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     Commission levels


MARKETING
     Business cards
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OTHER USEFUL INFO
     Industry news
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     Other resources
     Tips for success
     

MEMBERSHIPS & PERKS
     ACTA, CLIA, and IATA
     FAMs & perks

 
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flights

When booking flights, it is absolutely critical that you enter your client's information exactly as it appears on the ID they will be traveling with. Changes to names, dates, locations, etc. often require new tickets be issued and there is generally a fee associated with this change.

It is also vital that you inform your clients what is and is not included with their booking (seat selection, baggage).

If you have clients traveling with service animals, you should contact the airline directly to see what is required. Note that most airlines no longer allow emotional support animals and there is a distinction between service animal and emotion support animal.

 

For more information on general flight booking, no commission flights (where you must notify admin), price-matching, and more, view the guide below.

Flight General Guide



AIR BOOKING OPTIONS

Air Canada

Air Canada flights should only be booked directly in our agent portal and not through a consolidator. Consolidators charge fees in addition to airline fees that your client will have to pay if they need to make changes. Flights booked directly with the supplier are also more easily managed.

Each agent has their own username/password for this portal. This portal also allows you to manage booked flights, provides important Air Canada contact information, and houses Air Canada travel agent documentation. We do not have an Air Canada BDM and they are not reached by email. Commission amounts are outlined in the document linked below.

Air Canada Agent Portal

Air Canada Commissions


WestJet

WestJet flights should only be booked directly in our agent portal and not through a consolidator. Consolidators charge fees in addition to airline fees that your client will have to pay if they need to make changes. Flights booked directly with the supplier are also more easily managed.

Each agent has their own username/password for this portal. This portal also allows you to manage existing bookings. Additional information and commission info are in the guides linked below.

 

WJ Support
Ensemble Priority Line: 877-311-9360

WestJet Agent Portal

WestJet Booking Guide

WestJet Travel Agent Resource Site Links

WestJet.com Quick Links Reference


Flair
Flair is a regional airline that does not currently offer commission. Please only request access if needed.

Flair Agency Portal User Guide

Flair Agency Portal Policies and Procedures

 

PAL
PAL airlines have a Travel Agent section on their website for booking. This portal uses an agency username/password.

PAL Travel Agent

Porter

Porter has a travel agent portal for booking - each agent has their own login.

Porter Travel Agent Portal

 

 

Air North
Air North has an agency username/password.

Air North

Allegiant Air

Allegiant offers discount flights out of the US. Allegiant Air has an agency username/password.

 

Allegiant Air

 

Sunwing

Sunwing flights (outside of packages) can be booked in Sirev.

 

 

Transat
Transat flights (outside of packages) can be booked in Sirev.

 

 

OTHER OPTIONS
 

Consolidators (third-party resellers)

If you need to book other airlines than Air Canada or WestJet, consolidators can be used. Note that consolidators often charge change/service fees in addition to those being charged from the airline. See the Master List for approved consolidators and additional information on each.

For booking flights with TravelBrands, see the guide linked below.


TravelBrands Flight Booking Guide


 

Ensemble OneConnect (Coming Soon)

Ensemble's new OneConnect will have an air search/booking component when it releases.

Air Only Groups

For information on air only groups, visit the Groups page.

 

 

Jet Charters
See the Master List for more information.

 

 

Air Passenger Rights

While it is not your specific role to advise on air passenger rights issues, it is still a good idea to be aware of these. Please only refer to official information from the Government of Canada.

Air Passenger Rights

 



Expert tip: It's a good idea to sign up for alerts on your client's flights if the option is available. This allows you to know if any issues arise immediately and be ready to advise.