Agency contact info
Setting up your email
Using the Drive
The Master List
Monthly services fees
Errors & omissions
TRAINING & SUPPLIERS
General training info
Rentals & transportation
Events and brochures
BOOKING & INVOICING
OTHER USEFUL INFO
Tips for success
MEMBERSHIPS & PERKS
ACTA, CLIA, and IATA
FAMs & perks
Once you have been in the industry for a while and are feeling more comfortable, you may want to consider working towards certain industry designations. These help to further cement you as an expert in this industry.
Association of Canadian Travel Agencies (ACTA)
Through ACTA you can work towards your Certified Travel Counsellor (CTC) designation. Earning this designation is based on an individual’s knowledge and ability to perform tasks required to meet travel industry expectations for employment. CTC is recognized throughout Canada, recognizes an individual's competence in their occupation, and provides a marketable credential to use. Across Canada, over 30,000 individuals have chosen a career as a Travel Counsellor. Counsellors with a CTC designation are recognized as being among the highest qualified travel agents.
This designation requires you meet certain industry training and working hour requirements, as well as sit for a proctored exam. There are costs associated with this exam, and annual fees following that to maintain your designation. For more information, visit their website.
Cruise Line International Association (CLIA)
If you plan to include cruise as part of your focus, you may want to work towards some or all of the designation that CLIA offers. There are costs associated with most CLIA training courses, certification, and membership. There are also agency-specific requirements you must meet in order to join CLIA. See the CLIA page for more information.
Additional Industry Reading
While we offer training specific to what we do, as well as how and where to go to find something, you may also want some more general information on this industry. These books are generally used as training for travel and tourism programs - they are not required, but you may find the information useful as you're learning.
Selling Destinations by Marc Mancini
Access: Introduction to Travel & Tourism by Marc Mancini