Agency contact info
Setting up your email
Using the Drive
The Master List
Monthly services fees
Errors & omissions
TRAINING & SUPPLIERS
General training info
Rentals & transportation
Events and brochures
BOOKING & INVOICING
OTHER USEFUL INFO
Tips for success
MEMBERSHIPS & PERKS
ACTA, CLIA, and IATA
FAMs & perks
Most clients will pay the supplier directly with their own credit card. This is the preferred method. It is safest for the client, for you, and for the supplier.
Electronic funds transfer (EFT)
For clients who do not have a credit card, they can send an EFT to email@example.com. Once funds are received, admin will advise you of a Go Travel credit card you can use to process the booking. You must process this payment immediately. Once complete, reply to Admin with the name of the supplier and the amount you charged. If multiple suppliers were paid, list them all with the corresponding amounts.
Please have clients follow this process for EFTs:
Email to firstname.lastname@example.org
The question must be your name (so we know which agent this payment goes with)
The password/answer must be gotravel (all lowercase, no spaces)
Note: You cannot ever collect cash from clients for payment to a supplier. You cannot ever receive EFTs from clients to your email for payment to a supplier. Everything must go through head office and onto a company credit card. No exceptions.
If your client has a gift certificate in their name, they may also use that for payment. This also will go onto a Go Travel credit card.
PayPal / Square
If the clients want to pay via PayPal and use their own credit card, you must include an additional service fee. PayPal/Square charge us for each transaction and hold funds. This is the least desired option, but if they will only deal with PayPal/Square and are willing to pay the service fee, then it is fine. The service fee can be up to 5% or as low as 3%.