START HERE
     Welcome
     Agency contact info
     Setting up your email
     Using the Drive   
     The Master List
     Organization tips   
     Privacy requirements
     Monthly services fees
     

INSURANCE
     General info
     Training
     Quoting
     Provincial requirements
     Errors & omissions


TRAINING & SUPPLIERS
     General training info
     Team documents 
     Ensemble

     Packages
     Flights
     Hotels/Resorts
     Cruises
     Tours
     Rentals & transportation
     Industry certification
     Events and brochures

  
BOOKING & INVOICING 
     Booking process
     Qualifying clients
     Quoting
     Sales tips
     Charging fees
     Payment methods
     Groups
     Invoicing
     Gift certificates


COMMISSIONS
     Commission pay-outs
     Missing commissions
     Commission levels


MARKETING
     Business cards
     Social media
     Marketing ideas
     Personal websites
     Videos


OTHER USEFUL INFO
     Industry news
     Glossary
     Other resources
     Tips for success
     

MEMBERSHIPS & PERKS
     ACTA, CLIA, and IATA
     FAMs & perks


 
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privacy requirements

As you will be taking credit card and other personal information for clients in order to book and pay for their trips with suppliers, there are a number of privacy considerations that you need to be aware of and privacy rules you need to follow.


You must follow Canadian PIPEDA requirements for safeguarding client data, which includes not accepting credit card information by email. 

Click here for more information on PIPEDA.

Any print-outs that contain any client personal information must be stored in a locked filing cabinet. Electronic copies can be stored in your personal area on the Drive.

When disposing of any printed documents with client information, it is important that you follow proper disposal procedures.

Personal Information Retention and Disposal: Principles and Best Practices

You can only use your Go Travel email address for your travel business. All email correspondence between you and clients must be kept. 

If you share a computer with others in your household, get in the habit of always logging out of your Go Travel email account when finished.