Terms & Conditions
Welcome to the website (“website”) which is owned and operated by 1561374 ALBERTA LTD (DBA “Go Travel”, collectively known as “WE” , “OUR”, and “US”). The use of our website and the purchase of travel through one of our independent agents constitutes a contractual agreement between Go Travel and the traveler(s), customer(s) and/or purchaser(s), passenger(s), cardholder(s) (collectively known as “YOU” and “YOUR”) to all such Terms & Conditions listed below and is accepted by you without modifications of the terms, conditions, and notices contained herein.
Go Travel acts as a travel agency only. The services that make up your travel are provided by independent third-party travel partners including, but not limited to, airlines, hotels, cruise lines, car rentals, tour operators, and Manulife travel insurance, (“Travel Supplier(s)”). When obtaining services from Go Travel you also agree to the terms & conditions of the respective Travel Suppliers that are providing the travel product you are purchasing. The rules & regulations and terms & conditions of these Travel Suppliers can be found on their official websites. If you need help locating these terms, we can provide the same to you prior to making your reservation.
By agreeing to purchase travel through Go Travel, you acknowledge having had the opportunity to review the Travel Supplier(s) terms & conditions prior to completing the purchase, either under deposit, or paid in full. You are responsible for providing Go Travel with proper and correct personal information required to create your booking with the Travel Supplier(s) and any errors, omissions, spelling mistakes or other errors or omissions, made by you that you provided to us, resulting in change or cancellation fees, or refusal of travel by the airline, cruise line, hotel, or immigration authorities, are solely your responsibility. Please review your invoice, tickets, and documents thoroughly. It is your obligation to have a valid passport, visa and/or other travel documentation required. We will assume all travelers on the booking have valid Canadian passports. You are required to inform Go Travel if this is not the case. Any fines, penalties, payments, or expenditures incurred as a result of said documents not meeting the requirements of any regulatory authorities are your sole responsibility.
If for any reason, any Travel Supplier is unable to provide the services for which you have contracted, it is up to the Travel Supplier(s) to remedy according to their terms & conditions and not the responsibility of Go Travel. We do not represent that any travel products or services will be suitable for you or meet your expectations and we do not accept legal liability for Travel Suppliers acts or omissions. We do not guarantee Travel Suppliers’ rates, reservations, connections, scheduling, or protection of personal belongings. Go Travel assumes no responsibility for the actions of Travel Suppliers, including but not limited to: overbooking, route changes, cancellations, or delays. Go Travel shall not be liable for any damages or loss due to theft, illness, labor disruptions, acts of God, mechanical failure, equipment failure, pandemics or epidemics, rescheduling, government action, war, insurgency or act of terrorism, weather, or any other event that is beyond our control.
Go Travel relies on the information that is provided by the Travel Suppliers to assist you in making an informed decision but cannot guarantee the accuracy thereof. All personal travel requests of any kind, such as room location/bed type, that are not specified directly by the Travel Supplier at time of booking. are not guaranteed.
Prices and availability quoted are subject to change (at the sole discretion of the Travel Suppliers). Occasionally, Travel Suppliers have published incorrect prices and they maintain the right to cancel your booking, which is out of our control.
All deposits are non-refundable. Final payment is required as stated on your invoice. Failure to pay by the stated deadline will result in the Travel Supplier canceling your booking.
Refunds are not provided for any unused travel services or any unused portion of travel services, unless specified by the Travel Supplier.
Any changes to your booking, made by the Travel Supplier, are subject to the terms & conditions of that Travel Supplier. Any changes or cancellations made by you, please be aware that the Travel Supplier may charge a fee, or refuse changes of any kind and may result in full penalty. Refer to the Travel Supplier terms & conditions for details and important dates. Please note that some airlines and Travel Suppliers cannot be changed or cancelled for any reason and have a 100% no change or cancellation policy.
The credit cardholder and/or payor (if payment is made via email money transfer) on the booking is who Go Travel has the contract/agreement with and is who we are liable to. By providing Go Travel with your credit card you are authorizing us to use your credit card to pay for travel services and you are confirming that you will pay the total amount charged according to your cardholder agreement. In addition, you agree not to chargeback your payment for the travel services you receive. By sending Go Travel an email money transfer, you are authorizing us to book and pay for travel services.
Please note that Travel Suppliers use different merchants to process credit card payments. Authorized Transactions may be different from the amount you actually paid as some merchants require a temporary hold to be placed on additional funds. The correct amount will display when the transaction is shown as ‘posted’.
Please be advised that no rates or space can be held, and no portion of your travel booking will be confirmed until full payment is received.
In the event the Travel Supplier is unable to provide the services for which you have contracted and paid for, you understand and accept that this is beyond the control of Go Travel, and up to the Travel Supplier to remedy in accordance with their terms & conditions, and you agree you will not chargeback your credit card regardless of whether it was processed directly through the Travel Supplier or through PayPal to Go Travel. If you attempt to seek a chargeback on your credit card, you agree to be held liable and indemnify Go Travel against this chargeback from the Travel Supplier including without limitation, any costs that Go Travel incurs, including but not limited to legal fees to recover any payments charged back to your credit card company. You agree that you will be liable for these costs. If your credit card as form of payment is declined, you guarantee that you will settle any amounts owing to Go Travel via another payment method immediately.
We highly recommend the purchase of Manulife Global Travel Insurance to protect you from unforeseen circumstances before and during your trip. However, no representation or description of the protection made by Go Travel to you constitutes a binding assurance or promise about the protection. Any claims that fall under the relevant travel protection policy must be submitted to the insurance company directly. For quotes and information, please click here.
ADDITIONAL TRAVELER RESPONSIBILITY
You confirm that you have the authority to book travel services on behalf of yourself and on behalf of all those included in your booking. If we find that your booking shows signs of fraud or suspicious activity, Go Travel may cancel any bookings associated with your name and we may consider legal action.
It is up to you to contact the Consulate, Embassy, or government website of your travel destination and airline to ensure you have the correct documents to enter every country you will visit. Some countries have restrictions on travel from other destinations. Although your Go Travel agent will have provided you with relevant information, from the information that we know as related to what we have booked for you, it is your responsibility to be aware and prepared for all legal, documentation, health and other requirements of the destination you are traveling to. This includes appropriate documentation to return to Canada.
Go Travel assumes no responsibility if you choose to travel to countries under travel advisories. Your health and safety is of utmost importance to us, please refer to the Government of Canada Travel and Tourism website - https://travel.gc.ca/ . Please note that travel protection, as a whole, does not cover known risks, health or otherwise, and you assume full responsibility and liability regardless of where you want to travel.
If you are traveling with children, please read https://travel.gc.ca/ for important information and tips.
Please check appropriate airline websites for flight and baggage restrictions and fees, check-in and cut off times as well as reconfirmation of flight times 12 to 24 hours prior to departure.
Go Travel reserves the right to change the terms, conditions, and notices under which the Go Travel website is operating, including but not limited to the charges associated with the use of the Go Travel website. The most current version of the terms & conditions will supersede all previous versions.
LINKS TO THIRD PARTY SITES
The Go Travel website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Go Travel and Go Travel is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Go Travel is not responsible for webcasting or any other form of transmission received from any Linked Site. Go Travel is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Go Travel of the site or any association with its operators.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Go Travel website, you warrant to Go Travel that you will not use the Go Travel website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Go Travel website in any manner which could damage, disable, overburden, or impair the Go Travel website or interfere with any other party's use and enjoyment of the Go Travel website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Go Travel website.
USE OF COMMUNICATION SERVICES
The Go Travel website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.
Go Travel has no obligation to monitor the Communication Services. However, Go Travel reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Go Travel reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Go Travel reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Go Travel's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Go Travel does not control or endorse the content, messages or information found in any Communication Service and, therefore, Go Travel specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Go Travel spokespersons, and their views do not necessarily reflect those of Go Travel.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
MATERIALS PROVIDED TO GO TRAVEL OR POSTED ON ANY GO TRAVEL WEBSITE
Go Travel does not claim ownership of the materials you provide to Go Travel (including feedback and suggestions) or post, upload, input or submit to any Go Travel website or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Go Travel, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Go Travel is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Go Travel's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Go Travel WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Go Travel AND/OR ITS TRAVEL SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Go Travel WEBSITE AT ANY TIME. ADVICE RECEIVED VIA THE Go Travel WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
Go Travel AND/OR ITS TRAVEL SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE Go Travel WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Go Travel AND/OR ITS TRAVEL SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
SERVICE CONTACT :
Go Travel reserves the right, in its sole discretion, to terminate your access to the Go Travel website and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the Province of Alberta and you hereby consent to the exclusive jurisdiction and venue of courts in Alberta in all disputes arising out of or relating to the use of the website. Use of the website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this paragraph.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Go Travel as a result of this agreement or use of the Go Travel website. Go Travel's performance of this agreement is subject to existing laws and legal processes and nothing contained in this agreement is in derogation of Go Travel's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Go Travel website or information provided to or gathered by Go Travel with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Go Travel with respect to the Go Travel website and services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Go Travel with respect to the Go Travel website and/or services. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.
COPYRIGHT AND TRADEMARK NOTICES:
All contents of the Go Travel website are: Copyright © of Travel Suppliers. All rights reserved.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
Any rights not expressly granted herein are reserved.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You agree to indemnify, defend and hold harmless Go Travel, its officers, directors, agents and third parties, for any losses, costs, liabilities and expenses including but not limited to solicitor costs to or arising out of your use, or inability to use Go Travel website or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations.